An Important Update on Xencelabs

Dear Xencelabs Users,

Today, we announce that Xencelabs will join the XPPen brand portfolio as its premium sub-brand.

Xencelabs and XPPen are both part of Hanvon Ugee. This brand integration aims to consolidate the strengths of both brands through enhanced collaboration and resource sharing across supply chains, distribution channels and global operation resource, helping to deliver more consistent and comprehensive products and services to the creative community.

As a premium sub-brand under XPPen, Xencelabs will continue to serve users while carrying forward its original brand philosophy and professional positioning. Its existing products, software, warranties, and after-sales services will remain unchanged, and user rights and interests will not be affected by this brand integration.

Looking ahead, Xencelabs and XPPen will work together to drive technological innovation and enhance the creative experience, providing creators worldwide with a richer, more professional range of digital creative tools and services.

Thank you for your continued trust and support for Xencelabs. For the latest Xencelabs brand and product updates, you can continue to follow our existing channels or visit XPPen’s official channels.

We look forward to continuing this journey with you.

The Xencelabs Team

November 13, 2026

Q1: Will the Xencelabs brand continue to exist?

A: Yes. Xencelabs will continue to exist as a premium sub-brand under XPPen.

Q2: Will Xencelabs be renamed XPPen?

A: No. Xencelabs will retain its existing brand name and continue to operate as a premium sub-brand under XPPen. 

Q3: What is the relationship between XPPen and Xencelabs?

A: Xencelabs has been integrated into XPPen’s brand portfolio as a premium sub-brand. The two brands will further strengthen collaboration and share resources across supply chains, distribution channels, and global operation resource to deliver more consistent and comprehensive products and services to the creative community.

Q4: Will my existing Xencelabs products continue to work normally?

A: Yes. Your existing Xencelabs products will continue to work as usual, and their functionality, driver and software support will not be affected.

Q5: Will support for existing products be discontinued?

A: No. Existing Xencelabs products, drivers, and software will continue to be supported.

Q6: Will Xencelabs drivers, firmware, and software continue to receive updates?

A: Yes. Drivers, firmware, and software for Xencelabs products will continue to receive regular maintenance and updates.

Q7: Will Xencelabs software or drivers change?

A: No. Existing Xencelabs software and drivers will continue to work as usual and remain supported. 

Q8: Will Xencelabs warranty policies and after-sales services change?

A: No. Xencelabs' existing warranty policies and after-sales services will remain unchanged, and user rights and interests will not be affected by this brand integration.

Q9: Who should I contact if my Xencelabs product needs repair?

A: You can continue to request repairs and support through the existing official Xencelabs after-sales channels. Support access points, customer service contact details, and service procedures will remain unchanged.

Q10: Will the Xencelabs website and social media channels be closed or moved?

A: The Xencelabs website and social media channels will remain available and continue to operate as usual. 

Q11: Will Xencelabs continue to launch new products?

A: Yes. Xencelabs and XPPen will work together to drive technological innovation and enhance the creative experience, providing creators worldwide with a richer, more professional range of digital creative tools and services. Information about future product launches will be shared through Xencelabs' and XPPen’s official channels. Please stay tuned.