Welcome to the Xencelabs website
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Xencelabs is Committed to Respecting Your Privacy
Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account.
A. WHAT INFORMATION DO WE COLLECT?
B. WHAT DOWE USE YOUR INFORMATION FOR?
C. DISCLOSURE OF PERSONAL DATA.
D. RIGHTS REGARDING PERSONAL DATA.
G. SECURITY MEASURES.
I. CALIFORNIA PRIVACY RIGHTS
J. VISITORS FROM THE EUROPEAN UNION
K. HOW TO CONTACT US.
If you submit any information relating to people, other than yourself, on the Site, you hereby represent that you have the authority to provide such information and consent to the use of the information in accordance with this Policy.
Information You Share. Xencelabs may collect information you provide directly to us on the Site, via email or through direct communication, including, but not limited to, your name and email address, your payment information, your product configuration information, your transaction information, your opinions about Xencelabs and its products and other marketing related information.
Information Collected via the Site. When you visit the Site, Xencelabs may automatically collect certain technical information from your browser, such as the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other data about your visit to the Site.
Information including username, address, phone number, and email address, will be collected at the time of user registration on the Site. If you are registering an XENCELABS account through social media platforms such as Facebook, we may collect your account name and profile photo at those platforms.
If you choose to answer our supplemental questionnaires for registered members, we may also collect marital status, nationality, gender, date and/or year of birth, annual income, monthly spending and user preferences.
If you prefer not to provide such information, the use of our services and products will not be affected.
If you contact our customer care team, we may record your conversation with us and collect additional information to verify your identity.
We record details of users’ activities on the Site. Information relating to such transactions (including, but not limited to, the types and specifications of the goods, pricing and delivery information, any dispute records and any information disclosed in any discussion forum) may be collected when transactions are conducted on or facilitated through the Site.
From time to time, we collect information about our users and prospective users during trade shows, industry events and other functions. The information we may collect at these events includes, but not limited to, username, address, phone number and email address.
We record users’ buying and browsing activities on our platform including but not limited to IP addresses, browsing patterns, buyer behavioral patterns and equipment information. In addition, we gather statistical information about the Site and visitors to the Site including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.
Certain data we collect may be defined as personal data under applicable data protection law (“Personal Data”).
To enable us to provide our services and products to users, users need to provide certain categories of data (which may include Personal Data), such as username, address, phone number, and email address. If certain data is required, we will let you know at the time of collection. In the event that users do not provide sufficient data marked as necessary, we may not be able to complete the registration process or provide certain products or services.
Information from Other Sources. Xencelabs may receive information about you if you use any other websites affiliated with Xencelabs or from information you post on or submit to the Site.
Disclosure of other Data. The type and/or methodology of data collection may change from time to time, and we may introduce new features or capabilities to the Site. Any such changes that apply to your information will be reflected in the “What Information About Me Does Xencelabs Collect” section of this Policy.
Can you withdraw your consent to our collection and/or use of information?
You may withdraw your consent to collect, use, and/or disclose your personally identifiable information held or controlled by us by submitting a request to SupportNorthAmerica@xencelabs.com on deleting your Account. Based on the extent to which you withdraw your consent, the functionality of your Account, Products, and Services may be effected, including loss of access or use of your Account, Products, and/or Services.
PLEASE BE AWARE THAT ALL ASSOCIATED SERVICES AND SYSTEMS MAY BE HOUSED ON SERVERS IN THE UNITED STATES. IF YOU ARE LOCATED OUTSIDE OF THE UNITED STATES, INFORMATION WE COLLECT (INCLUDING COOKIES) ARE PROCESSED AND STORED IN THE UNITED STATES, WHICH MAY NOT OFFER THE SAME LEVEL OF PRIVACY PROTECTION AS THE COUNTRY WHERE YOU RESIDE OR ARE A CITIZEN. BY USING THE SERVICES AND PROVIDING INFORMATION TO US, YOU CONSENT TO THE TRANSFER TO AND PROCESSING OF THE INFORMATION IN THE UNITED STATES.
How long will the data be stored?
We do not sell or trade your personally identifiable information.
We use the information we collect in the following ways:
To Further an Established Business Relationship. We may use collected information to configure pre-orders or contact you as necessary to fulfill orders or reservations you have placed for Xencelabs products, services, or events. We may also contact you to ask for your feedback about a product, service, or event.
To Send You Promotional Materials. We may also use your information to fulfill your requests, including, but not limited to, requests to receive promotional materials. Promotional materials may include information regarding Xencelabs contests, events, and/or products. We may also use your information to share other services or products that may be of interest to you. Promotional materials may be conveyed in emails. If you no longer wish to receive these materials, you may opt out by following the opt-out instructions included in our emails, texts, or mailings, or by contacting us at
To Improve Our Services. As described above, we may collect information using Cookies, tracking tools, and/or analytic tools. (see section E. COOKIES below).
We may use this information to identify, personalize, developing and marketing products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws. Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities and interests to enhance the experience on the Site or with the company and/or to improve the security, design, and/or function of the Site. Where we are required by applicable law, we will seek your consent prior to sending you communications for marketing purposes;
verifying your identity;
and layout of the Site, and to improve our product offerings and services;
With Whom Does Xencelabs Share My Information?
We share your information with the following parties:
With Our Partners. We may share your information with our selected partners in order to conduct business, including, but not limited to, conducting audits, performing industry analysis, and evaluating the results of marketing efforts. When you provide information as described above, we may share your information with selected partners (e.g., email newsletter providers) to provide you the requested information.
logistics partners for providing delivery services for buyers, including return and exchange of products;
cloud computing service providers to provide cloud storage services;
These service providers must abide by our data privacy and security requirements and are only permitted to use your Personal Data in connection with the purposes specified above, and not for their own purposes.
For the purposes specified above, we may share your Personal Data with affiliated companies in the XENCELABS company and/or their designated service providers.
When we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations, or as otherwise required or permitted by applicable laws.
We may also disclose your Personal Data to any other person with your consent to the disclosure. We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you.
How Does Xencelabs Protect My Information?
Xencelabs has implemented various physical, electronic, contractual, and managerial security measures to protect against loss, misuse, and alteration of information that we store and collect. Unfortunately, no data collection or storage process can be guaranteed to be 100% secure. Should you have further questions or concerns about our security measures, please contact us using the information below.
Under the applicable laws, you may have the rights of access to Personal Data held by us. If you are a Visitor from the European Union, please refer to section I. VISITORS FROM THE EUROPEAN UNION below for more information.
If and to the extent permitted by applicable law, we may charge you a fee for the processing of any request you make regarding your Personal Data.
To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.
Social Media and Single Sign-On
In addition to cookies, we may also use other similar technologies on our websites such as social media and single sign-on.
Depending on your jurisdiction, you may be able to log in to our website using sign-on services such as Facebook Connect or an Open ID provider. These services will authenticate your identity, provide you the option to share certain personal information (such as your name and email address) with us, and to pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.
Children’s Online Privacy Protection Act
The Site is not designed or intended to collect information from children under the age of 13. Xencelabs does not knowingly collect or maintain any information from children under the age of 13. The Site is not designed with the purpose of attracting any person under the age of 13. To respect the privacy of children and to comply with the Children’s Online Privacy Protection Act, if you are under the age of 18, you should only use the Site with the involvement of a parent or guardian.
We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.
Xencelabs does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided XENCELABS with personal information without their prior consent, please contact us to ensure that the personal information is removed, and the minor unsubscribes from any of the applicable XENCELABS services.
We employ commercially reasonable security methods to prevent unauthorized access to the Site, to maintain data accuracy and to ensure the correct use of the information we hold.
For registered users of the Site, some of your information can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session.
No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information, we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
Do Not Track (“DNT”) is a privacy preference that you can set in your web browsers, which allows you to opt out of tracking by websites and online services. We do not currently recognize or respond to DNT signals. For more information about DNT, please see www.eff.org/issues/do-not-track.
Notice to California Residents / Your California Privacy Rights
Twice a year, California residents may request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes during the immediately prior calendar year (e.g., requests made in 2018 will receive information about 2017 sharing activities). We comply with this law by allowing users to tell us not to share their personal information with third parties for direct marketing purposes. To receive the information described above or to request that we stop sharing your information, please send an email to:
Legal Basis for Data Processing
If we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our Site and services, manage our relationship with you and communicate with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our Site and our services, undertaking marketing, or for the purposes of ensuring the security of our Site and services and detecting or preventing illegal activities such as fraud.
If we ask you to provide Personal Data to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data). In some instances, you may be required to provide us with Personal Data for processing as described above, in order for us to be able to provide you all of our services, and for you to use all the features of our Site.
We retain your Personal Data as long as we have an ongoing legitimate business need to do so for example to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws. When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, please contact us using the contact details provided under section J. HOW TO CONTACT US below.
Collection of Data and Transfer Outside the United States
International Transfers of Personal Data
You can control how your information is used in the following ways
Opting Out of Communications. Our promotional materials include instructions for opting out of receiving further communications. If you no longer wish to receive promotional emails, you may opt out by contacting us Please note that even if you opt out of receiving marketing communications, we may still communicate with you regarding an established business relationship, if one has been established. Please allow a reasonable time after reaching out for us to process your request.
Updating or Cancelling an Account with Xencelabs. If you signed up for an account with Xencelabs, you may update the information associated with your account or cancel your account at any time by contacting us at
If you are a resident of the European Economic Area, you have the following data protection rights, which you can exercise at any time by contacting us using the contact details provided under section K. HOW TO CONTACT US below:
The right to access, correct, update or request deletion of your Personal Data.
The right to object to processing of your personal information when it is based on our legitimate interests, and separately the right to object to direct marketing.
The right to ask us, in some situations, to restrict processing of your personal information or request portability of your personal information.
The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under section K. HOW TO CONTACT US below.
If we have collected and process your personal information with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.
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