We are offering qualified businesses, schools, government agencies and non-profit type organizations a chance to try one of our loaner units in their own work environment. This device is available to organizations and schools who are looking to purchase or replace volume products for lab or studio environments.
Xencelabs standard loaner evaluation time is (10) business days and will include a personal online training and support call if needed, to help guide and review your company’s needs.
To learn more, please complete the form and allow for a salesperson to respond with more details and qualifications to move your organization forward with this program. We are pleased to see your interest and excited to chat with you soon!
Loaner Program is subject to product availability. Return Shipping Cost may apply.
Xencelabs Loaner Agreement Terms & Conditions
Xencelabs is a brand of Hanvon Ugee USA, Inc. We are a global company providing best-in-class digital drawing solutions, enabling creative professionals expanded creativity, and enhanced productivity.
Xencelabs agrees to loan for a specified time of evaluation for the products as described on this form. Xencelabs may at any time request the borrower to return the product upon demand.
Return Product in Original Packaging: This is to include any/all accessories. After inspection of the returned loaner product/s. The product must be found cosmetically intact and in good working order when returned. All Xencelabs products are tested upon return.
Product Must Be Inspected Upon Arrival: In the unlikely event of any mechanical failure or damage upon receipt of shipment, Your Xencelabs contact must be notified immediately and we will rectify the issue. If the product is returned in disrepair and / or is discovered not repairable, the borrower accepts full financial responsibility of any necessary repairs to get the equipment back to full functionality, or full replacement, if necessary. The borrower will be notified of charges and invoiced for the amount of the repair or replacement of the Loaner unit.
Loaner Unit Shipping Unit Procedure: Xencelabs will assume cost for shipping Loaner product to the approved borrower. Borrower agrees to pay for return shipment of product back to our company by the agreed upon return date.
Once product loaner period is over it is necessary to notify your Xencelabs contact that you have shipped back the product/s.
Tracking numbers and ship dates can assure our team of its whereabouts.
Xencelabs HQ USA
C/O Loaner Program
915 Broadway St. Ste 100
Vancouver, WA 98660
Xencelabs HQ: Main Number: (855) 451-1107
Sales Team: Email: SalesNorthAmerica@Xencelabs.com
Technical Support: SupportNorthAmerica@Xencelabs.com