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Shipping Policy


At Xencelabs, we strive to provide reliable and cost-effective shipping options for your orders, All products are shipped from our warehouse in the Eurepean or China, depanding on availablity and location.

Order Processing Time

All orders require 24-72 working hours for processing before shipment. While we partner with premium carriers, we do not offer same-day shipping or guaranteed overnight/2-day delivery.

Shipping Time Estimates

● Local Warehouse (EU): Most orders arrive within 3–12 business days.

● CN Warehouse: Some shipments may take 7–20 business days due to international transit.

Shipping Costs

● EU Countries: €5 shipping for orders under €50; free shipping on orders €50+.

● Non-EU Countries: Flat €20 shipping fee (additional charges may apply for remote areas). 

Non-Refundable Shipping Fees

Original shipping costs cover carrier services and will not be refunded, even if the order is returned.

Important Notes

● We only ship to countries/regions listed on our Order page.

● Deliveries may be delayed on weekends or holidays.

Contact Support

● For more assistance, reach us at Email : SupportEMEA@xencelabs.com



FREE DELIVERY

We offer free shipping on orders over 50€

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