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Shipping Policy

At Xencelabs, we strive to provide reliable and cost-effective shipping options for your orders. All products are shipped from our warehouses in the United kingdom or China, depending on availability and location.

Order Processing Time

All orders require 24-72 working hours for processing before shipment. While we partner with premium carriers, we do not offer same-day shipping or guaranteed overnight/2-day delivery.

Shipping Time Estimates

● Local Warehouse (UK): Most orders arrive within 3–12 business days.

● CN Warehouse: Some shipments may take 7–20 business days due to international transit.

Shipping Costs

● Free shipping on orders £50+.

● We charge $8.99 for shipping on orders below £50

Non-Refundable Shipping Fees

Original shipping costs cover carrier services and will not be refunded, even if the order is returned.

Important Notes

● We only ship to countries/regions listed on our Order page.

● Deliveries may be delayed on weekends or holidays.

Contact Support

● For more assistance, reach us at Email : SupportEMEA@xencelabs.com

FREE DELIVERY

We offer free shipping on orders over £50

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24-MONTH WARRANTY

24-month warranty for official store

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