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What are Cookies?

When you use Xencelabs websites or online services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser "Help" file to learn how to modify your cookie settings. Please note that if you delete or choose not to accept certain types of cookies, you may not be able to utilize the features of Xencelabs Products and Services to their fullest potential. We may use third party cookies as well. For instance, we use Google Analytics to collect and process certain analytics data (Please refer to www.google.com/policies/privacy/partners for additional privacy options, if any). Xencelabs does not process or respond to web browsers' "do not track" signals or other similar transmissions that indicate a request to disable online tracking of users who use Xencelabs Products and Services.

We may also automatically record certain information from your device by using various types of technology, including "clear gifs" or "web beacons" (together with cookies, "cookies and similar technologies").  This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, the pages or other content you view or otherwise interact with on a Product or Service, and the dates and times that you visit, access, or use Xencelabs Products and Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.

Cookies Used by Xencelabs

We use different types of cookies as listed below. They help us provide and improve the Xencelabs Products and Services, such as showing you the most relevant information and your customized webpage. Some or all of the cookies listed may be stored in your browser or devices.

Strictly Necessary Cookies. These cookies are necessary to enable the basic features of this site to function, such as providing secure log-in or remembering how far you are through an order.

Functional and Analytics Cookies. These cookies allow us to analyze your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site. For example, remembering your log-in details, saving what is in your shopping cart, or providing us information about how our site is used.

Advertising Cookies. These cookies are used to show you ads that are more relevant to you. We may share this information with advertisers or use it to better understand your interests. For example, Advertising Cookies may be used to share data with advertisers so that the ads you see are more relevant to you, allow you to share certain pages with social networks, or allow you to post comments on our site.

Cookies Use when You Use Mobile Devices

Some mobile devices share the same features with computers, such as the support of full-featured browsers. When you are using this type of devices such as smartphones, we use cookies in a similar way to when you are using computers. Other devices may use different technologies, such as local storage, Software Development Kits (SDKs), or Advanced Programming Interfaces (APIs) to facilitate aforementioned processes effectuated by cookies.

We may obtain or receive information about your device, our website or other Products and Services. We may also use these technologies to store information on your device. For example, we may receive information about the make and model of your mobile device when you are asking others for help through our website.

Read of Particular Cookies

Browsers will send cookies for a particular domain (such as www.xencelabs.com) to the website each time a device with those cookies accesses content from that domain. This means if your device stores cookies for www.xencelabs.com, it will send those cookies to Xencelabs when it accesses a webpage at www.xencelabs.com.Cookie Use Without a Xencelabs Account or After Your Logout

We still use cookies if you do not have a Xencelabs account or have logged out your account. After your logout, we will use cookies to:

  • Identify and terminate accounts in violation of the Terms of Use or Xencelabs policies;

  • Recover your lost account;

  • Recognize use of public computers and notify you to reduce your risk of data theft;

  • Understand your interaction with our Products and Services, and those of our partners.

If you do not have Xencelabs account and have visited www.xencelabs.com, we will use cookies to protect Xencelabs Products and Services, and Xencelabs customers from malicious activities such as denial-of-service attacks and mass creation of fake accounts.