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Customer service
Have you finally sorted out the issues with incredibly annoying mechanical hum that can be heard when the tablet is not using wall plugin power? Also, has the slight line wobble on curved lines been fixed? It has been reported online that these two issues are evident on this device. (as well as the line wobble on the 24" version) I'm hoping this has been fixed.
Xencelabs Mail
This has been incredibly hard to nail down. It would appear that the issue is caused by underpowered USB-C ports. The Pen Display needs a USB-C port that is DSP Alt and delivers 15 Watts of Power in order for the single cable connection to work.
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Goods
Does this have a VESA mount for a stand? I would want to use this at a 90 degree angle
Xencelabs Mail
No, the pen Display 16 Bundle does not have a VESA mount. You can purchase the Desktop Easel, as this will allow you to use either a 75x75 or 100x100 VESA mounting plate.
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Customer service
Is there away to just purchase the xenecelabs display 16 tablet by itself or you have to purchase the bundle. I have a drawing tablet from this company, I have it because of the project launchbox from Full Sail University, it came with everything that comes with the essential bundle. I really want to buy the display 16 and the quick keys device. Now lookin at it futher nevermind the question because I need the cords too.
Xencelabs Mail
Our PD16 has two versions, one is PD16 Bundle, and another one is PD16 Essentials. There is a promotion going on now. You can get a Quick Keys for free when you buy PD16 Essentials. You can choose to buy according to your needs. Thank you for trusting Xencelabs.
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Goods
How big are the bezels on this product?
Xencelabs Mail
The bevels on the Pen Display 16 are 1.5 inches on all sides.
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Goods
Hi, is this display laminated? What is the accuracy spec? Do you offer free shipping to Canada? Do you offer college student discount?
Xencelabs Mail
It is not laminated, but it is bonded to reduce parallax. I’m not sure what you are referring to in terms of accuracy specs. You can calibrate the Pen and you can also create a customer off-set calibration if you like to see the cursor in a different location. For example, if you are left-handed you might want to see the cursor more on the right.
At this time Xencelabs does not offer a student discount. You can check with our re-seller B&H Photo or Mac Hollywood as I know they both offer student discounts.